Visual Thinking That Builds Real Products
A great product starts long before the first line of code is written. It begins with a story-a user journey filled with goals, frustrations, needs and emotional beats. Design storyboarding brings that journey to life visually, aligning teams, uncovering user pain points and ultimately reducing development waste. Whether you're launching a SaaS product or evolving an existing one, storyboarding is a must-have step in your strategy toolbox.
At Hexagon IT Solutions, we use storyboarding to streamline ideation, guide our design process and ensure we’re building products users love. In this guide, we’ll show you how to master storyboarding with actionable steps, expert tips, tool recommendations and real-world examples.
Author
Founder & CEO
Daks is a seasoned tech enthusiast with over 20 years of expertise in creating tailored software solutions. His love for tackling challenges inspired him to establish Hexagon IT Solutions in 2007, Renowned for his mastery in various programming languages, project management, operations, networking, and more, Daks continues to drive innovation and excellence in the tech world.
Storyboarding in the design process is a visual exercise that maps a user’s interaction with your product, but not in terms of UI yet. It helps teams envision what the user wants to achieve, the context they’re in, the problems they face and the journey they take.
Unlike wireframes, storyboards don’t focus on buttons or screens. They illustrate moments and emotions. Think of it like a comic strip where each frame represents a key scene in the user’s experience.
Design storyboards often emerge during the discovery or research phase of product strategy and can also be used for:
A strong storyboard becomes the north star for your product design.
Companies that move too quickly from idea to wireframe often find themselves iterating on problems that could’ve been solved earlier. Storyboarding helps:
It’s part of our process at Hexagon IT Solutions to lead discovery with visuals, not just strategy decks. Our clients appreciate the clarity it brings to the design phase.
Schedule a cross-functional team meeting (UX, PM, developers, stakeholders). Assign one facilitator and one person to draw the frames.
Facilitator guides the team to unpack:
At this stage, don’t worry about UI or functionality-just tell the story.
Narrow the journey down to 4–6 critical moments. Example (for a booking app):
List high-level user flows needed to support that journey:
Once the storyboard is complete:
The more detailed your persona, the more precise your story. Build around specific traits, environments and goals.
Capture emotional highs and lows. These are the design leverage points.
Stick to 5–6 frames. Too many details can blur the insights.
Example: A parent juggling work and childcare while scheduling doctor appointments.
Get marketing, customer support, and development in the room. Fresh perspectives bring new ideas.
Is your user stressed, hopeful, frustrated or delighted? Show it!
Update the storyboard post-launch or after big feedback rounds.
Great for in-person workshops. Tactile, fast and flexible.
Digital whiteboarding platform. Perfect for remote collaboration with built-in templates.
Ideal for teams already using Figma. It supports storyboarding and transitions into wireframing.
More structured than Miro. Great for complex logic flows or customer journey maps.
Simple and built into Microsoft Teams. Good for teams using Office 365.
A conference booking app storyboard maps the journey from discovery to ticket storage. Each sticky note shows the user's action and emotion.
A hungry office worker uses a meal delivery app before a meeting. The storyboard illustrates the problem, solution and satisfying result in cartoon form.
Rows represent user actions, emotions and questions. Columns represent phases of the journey. A clear, structured storyboard for service design.
Storyboarding is more than a creative exercise. It’s a strategic framework that empowers your team to build the right product the first time. Done right, it saves time, reduces development costs and fosters alignment across departments.
At Hexagon IT Solutions, we specialize in turning storyboards into real-world SaaS solutions. Our product strategists and UX experts guide you through discovery, storyboard, prototyping and full product development.
Let’s build your next product—smarter, faster and aligned from day one.
Contact us for a free storyboard consultation
Author
Founder & CEO
Daks is a seasoned tech enthusiast with over 20 years of expertise in creating tailored software solutions. His love for tackling challenges inspired him to establish Hexagon IT Solutions in 2007, Renowned for his mastery in various programming languages, project management, operations, networking, and more, Daks continues to drive innovation and excellence in the tech world.
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