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Hexagon is reshaping industries through smarter systems, streamlined workflows, and bold digital innovation.

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Services

Hexagon is reshaping industries through smarter systems, streamlined workflows, and bold digital innovation.

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Your Systems Should Exchange Data Without Your Team Re-entering It

Hexagon connects CRM, ERP, websites, mobile applications, payments, cloud platforms, and legacy systems through secure integrations designed around data ownership, identity rules, validation, monitoring, and business workflow.

  • Data mapping
  • Reliable synchronization
  • Monitoring and error handling

Founded in 2007

U.S.-Led Discovery

Global Engineering

300+ Software Projects

Most Integration Problems Are Data-Ownership and Reliability Problems—Not Just API Problems

An API connection can technically work while the business still experiences duplicate customers, conflicting record IDs, delayed updates, silent failures, incorrect field mappings, and reports that cannot be trusted.

Hexagon defines which system owns each record, how identities are matched, when data moves, how it is validated, what happens when a request fails, and who is notified before the integration is built.

From Disconnected Work to One Accountable Process

Before

Export files

Copy and paste

Duplicate records

Conflicting IDs

Silent failures

Manual reconciliation

After

System-of-record rules

Identity matching

Validated API flow

Retry and exception handling

Monitoring

Trusted reporting

The objective is not to add more software. It is to create clear ownership, reliable data movement, consistent execution, and reporting the business can trust.

Which Integration Approach Fits the Requirement?

The best integration may use a native connector, direct API, middleware, event-driven workflow, batch synchronization, or a custom API.

Situation Recommended Path Typical Deliverable
Redesign
A supported native connector meets the required data, timing, and reliability needs.
 CONFIGURE Connector setup, field mapping, permissions, testing, monitoring, and documentation.
Redesign
Two systems have suitable APIs and a direct governed connection is manageable.
 DIRECT API Authentication, endpoints, mappings, transformations, validation, retries, and logging.
Redesign
Several systems or workflows require orchestration, routing, and centralized monitoring.
 MIDDLEWARE Integration layer, queues, transformations, workflow rules, observability, and support model.
Redesign
A legacy or custom platform does not expose the capabilities required for integration.
 CUSTOM API API design, security, business rules, documentation, versioning, testing, and lifecycle support.

Six Ways Hexagon Can Help

Choose the service path based on the workflow, system, data, user, and delivery problem—not a generic list of features.

Integration Discovery & Data Mapping

Document systems, data ownership, record identities, fields, timing, workflows, security, failure scenarios, and reporting needs.

CRM & ERP Integration

Synchronize customers, accounts, sales, inventory, orders, finance, projects, and operational information across core platforms.

Custom API Development

Design secure APIs for internal systems, products, portals, mobile applications, partners, and external services.

Cloud, SaaS & Legacy Integration

Connect cloud platforms, on-premise applications, databases, legacy systems, files, queues, and modern services.

Payment, eCommerce & Portal Integration

Connect payments, orders, products, customers, subscriptions, portals, websites, and fulfilment workflows.

Monitoring, Support & Integration Modernization

Monitor health, surface failures, manage retries, update authentication and versions, improve performance, and support changing systems.

Proof in Practice: Orriant

Connecting CRM, Survey, Scheduling, Mobile, and AI Platforms

OR

Orriant

Chairman • UAE Business Leader

Technical Footprint

CRM integration

Survey integration

Scheduling APIs

AI-platform APIs

Proprietary applications

Mobile applications

Client Context

Orriant operates proprietary wellness platforms and mobile applications supporting coaching, health programs, records, communication, and reporting.

The Integration Requirement

The application environment required information and workflows to move between proprietary platforms, survey and CRM systems, scheduling services, mobile applications, and AI platforms.

What Hexagon Delivered

Orriant’s public testimonial confirms that Hexagon integrated survey and CRM systems and built several APIs with scheduling and AI platforms as part of its long-term systems-development partnership.

Operational Outcome

The integrations supported a more connected environment for application workflows, customer information, scheduling, wellness operations, and digital services. Orriant has worked with Hexagon since 2015.

Recognized for Technology Innovation and Delivery Excellence

Hexagon IT Solutions has earned positive client ratings and recognition from independent technology and business publications for custom software development, digital transformation, innovation, and technology delivery.

4.9/5 Client Rating

DesignRush

Best Digital Transformation Consultancy

Corporate Vision · 2025 Winner

Innovation Excellence Awards

CIO Bulletin · 2024

Recognized in 2026 Technology Rankings

Software Development & IT Services

Founded in 2007, Hexagon combines U.S.-led discovery with global engineering and delivery capabilities to help organizations modernize operations through custom technology solutions.

From Integration Discovery to Monitored Production Data Flow

Integration delivery should resolve ownership, identity, mapping, timing, security, failure handling, testing, monitoring, and support before production traffic is enabled.

1

Systems & Workflow Discovery

Identify systems, business events, data owners, users, dependencies, and desired outcomes.

2

Data Mapping & Integration Design

Define records, identities, fields, transformations, timing, authentication, and the integration pattern.

3

Error, Security & Monitoring Design

Define validation, retries, duplicate prevention, exception handling, alerts, logs, and access controls.

4

Build & Configure

Develop APIs, connectors, middleware flows, queues, transformations, and administration tools.

5

Test & Reconcile

Validate normal and failure scenarios, data counts, relationships, timing, performance, and business outcomes.

6

Launch & Operate

Enable production flow, monitor health, resolve exceptions, maintain versions, and improve performance.

An Integration Layer Connecting Systems Without Losing Control of the Data

The integration layer should govern how information is identified, transformed, validated, delivered, monitored, and recovered when a system or request fails.

Target Systems

Operational platforms

Accounting

Marketing

Portals

Analytics

Partners

Document systems

Source Systems

  • CRM
  • ERP
  • Websites
  • Mobile Apps
  • Payments
  • Databases
  • Legacy software
  • Cloud platforms

Integration Layer

Authentication

APIs

Connectors

Queues

Transformations

Identity matching

Business rules

Observability & Control

Logs

Dashboards

Alerts

Retries

Exception queue

Audit history

Version management

Built for Secure Change, Not Just Launch Day

A successful technology project must protect business information, move data safely, clarify ownership, and support the people who will use the solution every day.

Security by Design

Use secure authentication, role-based access, encrypted data transmission, audit logging, and least-privilege permissions based on the sensitivity of the data and hosting environment. Final controls are confirmed during discovery and solution design.

Migration with Validation

Plan migration around data assessment, field mapping, cleanup, test migrations, record-count validation, attachment and history handling, cutover, and post-migration checks.

Clear Ownership & Handover

Your business data remains yours. Source-code ownership, licensing, hosting, repository access, documentation, credentials, and handover responsibilities are defined in the proposal and project agreement before development begins.

Adoption & Ongoing Support

Design around real user roles, provide training and documentation, validate with users before launch, monitor performance after launch, and improve the solution as business requirements change.

How API Integration Engagements Are Scoped

Integration projects are scoped around systems, APIs, records, identities, data volume, synchronization timing, transformations, authentication, business rules, failure handling, monitoring, testing, and support.

Connector or Direct API Integration

Best for a defined connection between two systems with clear data ownership and manageable workflow requirements.

Multi-System Integration

Best for several platforms requiring transformations, orchestration, queues, centralized monitoring, or shared identity rules.

Custom API or Integration Platform

Best for legacy systems, digital products, partner access, complex workflows, or reusable integration capabilities.

Frequently asked questions and answers

API integration connects existing applications so they can exchange information and trigger workflows. API development creates a new interface that allows a system or product to expose approved data and capabilities to other applications.

Hexagon can integrate CRM, ERP, accounting, websites, mobile applications, payments, eCommerce, portals, marketing, support, document storage, databases, cloud services, analytics, and other business platforms that provide suitable access.

Yes. A legacy system may be integrated through an existing API, database access, secure file exchange, middleware, queues, robotic automation, or a custom API. The approach depends on access, security, data quality, reliability, and supportability.

Real-time integration is appropriate when the next business action depends on immediate information. Scheduled or batch synchronization may be more reliable and economical for large volumes, reporting, or processes that do not require instant updates.

Integration security should address authentication, authorization, encryption, secrets, least-privilege access, input validation, rate limits, logging, data sensitivity, network controls, and credential rotation. Final controls depend on the connected systems and hosting environment.

Cost and timeline depend on the number of systems, API quality, data mappings, authentication, volume, transformations, workflow rules, failure handling, testing, monitoring, and support. A defined connection may take several weeks, while multi-system integration may require several months.

Reliable integrations should include validation, idempotency or duplicate prevention, retries, exception queues, logs, alerts, reconciliation, ownership, and support procedures. Hexagon defines these controls during integration design.

Reviewed by Daks J.

Founder & CEO, Hexagon IT Solutions

Daks leads business discovery and solution planning for CRM, custom software, integrations, automation, and digital-transformation projects.

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