Success Stories

Corporate Wellness

Orriant

Custom CRM

Scattered data, slow onboarding, no mobile access and weak coach communication held the team back. Hexagon built a CRM with automated onboarding, real-time analytics, a mobile interface, built-in messaging and a secure access portal.

More staff time spent with members
Higher engagement and retention

Property Management

New Earth Residential

Websites, Reputation Management & BIM

Three projects for a West Coast property management company.

Property Websites & Dashboard

After leaving a former partnership, New Earth needed property websites and an internal dashboard fast. Hexagon built nearly 30 property websites on Edifice CMS integrated with ResMan, plus a custom dashboard, and supported the full rebrand.

15 ResMan data touch points in one dashboard
Dashboard used by 50+ team members
25 websites redesigned in three weeks

Got Incite Reputation Management

Negative reviews were rising and tenant grievances went unresolved. Got Incite captured star ratings and feedback, alerted property managers in real time, and logged every action taken.

500+ negative reviews saved in the first three months

BIM, AutoCAD & Revit

Coordinating design changes across multiple buildings and stakeholders was slow and error-prone. Hexagon delivered BIM models covering architecture, structure and MEP with clash detection, plus AutoCAD drafting and parametric Revit models.

Design issues caught early, with less rework
Smoother collaboration across disciplines
Faster project timelines

Construction / Dubai, UAE

Kiruba Contracting

Construction ERP on Arches Construction

Kiruba had difficulty tracking daily construction progress, which made it harder to give end clients clear timeline updates. Hexagon adapted Arches Construction to Kiruba's requirements as a tailored construction ERP built on MySQL, PHP and Python with a native app.

40% improvement in productivity
Daily construction progress visible to the team
End clients kept updated on timelines

Industrial Inspection / Tank Testing

Pittsburg Tank & Tower Group (PTTG)

Inspection Reporting, With AI Tools in Development

PTTG provides tank testing, inspection and quality-assurance services. Two projects:

Inspection reporting solution

Hexagon built PTTG's inspection reporting solution for tank testing, inspection and QA reports.

Tank testing, inspection and QA reports prepared in one system

AI-assisted inspection reports (in development)

Now in development: Hexagon is adding AI tools that review inspection images and suggest potential conditions, reference PTTG's internal code library, help select images, and generate a draft QA report and client docket. A qualified reviewer approves every report.

Status: in development
Target: cut report preparation from about 4 hours to 20 minutes per case (not yet validated)

Video Surveillance Software

Camsentry

Desktop & Mobile Multiview Video Application

Camsentry had a single-screen application and could not offer multiview on desktop and mobile to customers monitoring several camera feeds. Hexagon reworked the backend and the compression of incoming video, using video management software, server configuration, Cloudflare and performance tools, to support seamless multiview on desktop and mobile.

Multiview on both desktop and mobile
Helped Camsentry increase its number of clients
Strengthened its product offering

Steel Supply / Manufacturing

Maca Supply

Camsentry Surveillance With Axis 360 Pan-Tilt Cameras

High-grade steel was being stolen from one of Maca Supply's foundry locations every Saturday night, and guards and basic CCTV had not stopped it. Hexagon deployed Camsentry with Axis 360 pan-tilt cameras around the perimeter and key interior points, adding AI-driven movement alerts to the security team, remote live access, automatic incident logging, and footage shared with local law enforcement.

Thieves caught in the first weekend after go-live
Footage led to their arrest and ended the recurring theft
Operations back to normal and client deadlines met again

Distribution & Service

DAS Companies, Inc.

Delivery-Triggered Customer Survey System

DAS fulfills orders for gas stations and convenience stores from warehouses near each destination, and third-party logistics providers make the deliveries. Complaints showed that a shipment could be marked delivered while the receiving store was unhappy with the service. Hexagon built a survey system that texts the receiving store a survey as soon as the logistics provider reports a drop-off, giving DAS direct insight into delivery quality and a basis for corrective action.

96% customer satisfaction (reported)
Service issues identified and addressed
Improved customer service

Agriculture / AgTech

Morph20

Water Management Platform

Farmers needed live insight into soil conditions to make irrigation and crop-health decisions. Hexagon built a platform on soil-probe data (humidity, pressure, temperature, nitrogen) with live dashboards, predictive analytics and custom alerts.

Optimized irrigation schedules
Reduced water usage and improved crop yields
Soil-health issues addressed before they spread

Professional Association

Utah Dental Association (UDA)

Website Rebuild & Member Portal

UDA's site was outdated, not mobile-friendly and hard to update, with no member portal. Hexagon rebuilt it mobile-first on Sitefinity with a secure member portal, forum, event management and integrations with member, email and event systems.

Members spend more time on the site
Notable increase in forum use
Staff update content without outside help

B2B Talent & Consulting

Boardroom Bullpen

Website, Branding & SEO

A new firm needed a professional, baseball-themed brand and website, launched on a tight deadline. Hexagon IT Solutions handled design, copywriting, development and SEO on a managed CMS, connected to Google Analytics, Gmail and Salesforce.

Launched an online presence that explains the business model
Steady growth in web traffic and lead generation

Corporate HR & Finance

Landmark

Expense Monitoring Web App

Landmark needed employee SIM card and parking expenses kept within budget, with HR review before any salary deduction. Hexagon built a web app with per-employee budgets, Etisalat billing API integration, overspend flags, an HR dashboard and an employee objection workflow.

Fewer budget overruns
Automated reports for staff and HR
HR time saved on manual tracking

Home Building / AEC

Hexaplans

CAD, BIM & 3D Visualization

Production home builders need precise drafting and design assets without carrying an in-house drafting team. Hexagon delivers CAD drawings, BIM files, parametric Revit models, interactive 3D models, floor-plan visualizers and virtual tours.

Early clash detection reduces construction errors
Marketing assets ready when designs reach construction
Builders keep ownership of all CAD, BIM and Revit files

Online Pet Retail

Bird.com

eCommerce Rebuild on Sitefinity

The old site was hard to navigate on mobile and hard to update, with weak SEO and no clean link to inventory, payment and CRM systems. Hexagon rebuilt it mobile-first on Sitefinity CMS with a custom product management module, secure checkout, and integrations with inventory, payment gateways, CRM and analytics.

Lower bounce rates and longer time on site
Increase in conversion rates
Higher search rankings and more organic traffic

Boiler Maintenance Services

AL Fardan

Boiler Monitoring & Field Service System

Technician schedules were built by hand, parts and maintenance records were hard to track, and repair-or-replace reporting was slow. Hexagon built a boiler monitoring and service system with automated scheduling and routing, service records with photos, parts tracking, P&L reporting, and iOS and Android apps for technicians, schedulers and admins.

Automated scheduling and routing reduced technician travel time
Live inventory updates improved tracking accuracy
P&L analysis supports maintain-or-replace decisions

Chiller Maintenance Services

Amtrex

Chiller Monitoring & Field Service System

Technician schedules were built by hand, chiller parts and records were hard to track, and repair-or-replace reporting was slow. Hexagon built a chiller monitoring and service system with automated scheduling and routing, service records, parts tracking, P&L reporting, and iOS and Android apps for technicians, schedulers and admins.

Automated scheduling and routing reduced technician travel time
Live inventory updates improved tracking accuracy
P&L analysis supports maintain-or-replace decisions

Organic Personal Care

Coconu

Digital Marketing & Tracking

Platform policies blocked Coconu's social ads, and there was no reliable way to track ad ROI. Hexagon IT Solutions removed the ad restrictions, set up UTM and pixel tracking, and built policy-compliant microsites.

200% more ad-spend capability
227% revenue increase over 9 months

Accounting Firm

Ibrahim Tawakkal

Custom Accounting CRM

Documents and questions arrived by phone, email and in person, leading to disorganized paperwork and slow responses. Hexagon built a secure document portal with two-way messaging, task tracking and automated deadline reminders.

Documents submitted 24/7 from any device
Organized records reduced errors and omissions
Time saved for customers and tax staff

Fitness & Coaching

Body by Bree

CRM & API Integration

Hundreds of new clients each quarter were onboarded through a patchwork of a Shopify site, Google Sheets, forms and third-party tools. Hexagon stabilized the setup, built a custom survey system integrated with Trainerize, created the Nourish cookbook app with Instacart integration, and documented the logic for 20+ intake questions.

New clients sorted automatically into nine programs and dozens of meal-plan combinations
Triggers keep every client inside program parameters
Documentation supports troubleshooting and growth

Feedback & Surveys

Got Incite

Hexagon's Feedback and Survey Product

Got Incite runs surveys at key customer touchpoints and feeds the answers into the systems teams already use. Deployments in nine industries:

Energy & Utilities

Billing errors, poor outage communication and slow service drove complaints and churn. Surveys after billing cycles, outages and service requests fed the CRM and billing systems, with 24-hour outreach to low raters.

Billing complaints down 35% in six months
Customer churn down 20%
Satisfaction up from 65% to 85%

Government & Public Sector

Complaints about waste pickup and public transport were scattered across channels. Surveys ran by email, SMS and community kiosks, connected to the city CRM with a live dashboard for department heads.

On-time garbage pickups up from 65% to 90%
Transit satisfaction up from 60% to 80%
10,000+ residents gave feedback in three months

Healthcare

Paper discharge surveys had low response and readmissions ran above the national average. Email and SMS surveys went out within 24 hours of discharge, connected to the hospital EHR, with nurse follow-up for at-risk patients.

Survey response up from 20% to 75%
Readmissions down 15% in six months
Patient satisfaction up from 78% to 92%

Legal Services

Poor communication, unclear fees and slow case updates were hurting referrals. Surveys after consultations, court dates and case resolutions tracked NPS on a live dashboard, with follow-up on every detractor.

NPS up from 50 to 75 in six months
Communication complaints down 40%
Retention up 25%

Manufacturing & Supply Chain

Late deliveries and damaged products drove complaints with no data on root causes. Post-delivery surveys connected to logistics software tied feedback to specific routes and carriers.

On-time delivery up from 80% to 95%
Damaged-goods complaints down 40%
Customer satisfaction scores up 25%

Nonprofit

An environmental nonprofit was losing donors. Surveys segmented donors by giving history and age, gathered feedback after events and campaigns, and reached lapsed donors.

Donor retention up 25%
Campaign success rates up 35%
1,000+ new donors under 30 in six months

Retail & E-commerce

A fashion e-commerce brand saw repeat purchases fall. Post-purchase surveys connected to the CRM exposed delivery and packaging issues and shared findings across marketing, logistics and service.

Repeat purchases up 20% in six months
NPS up from 65 to 85
Shipping complaints down 35%

Technology & SaaS

A SaaS company faced high churn and low NPS. Surveys at onboarding, feature use and support touchpoints, plus quarterly NPS, steered product and support priorities.

NPS up from 40 to 70
Churn down 25% over six months
Support response times cut 50%

Telecommunications

A regional provider faced billing disputes, inconsistent service and long support waits. Surveys after support calls, bill payments and activations fed the CRM and ticketing system.

Billing complaints down 40% in six months
NPS up from 55 to 75
Churn down 20%

Where we've worked