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Aviation Training, CRM and iPad Inflight App
A learning management system, a CRM and an iPad inflight app for an aviation group where training records and customer relationships both carry real weight.
Business goals
The client is a large aviation group with a wide range of flying, maintenance and training activity, and customers in both government and commercial sectors. Aviation staff need current training records, since regulators expect proof of what each person has completed and when. Customer relationships are long and high in value, and a tablet carried on board has to work with no connection. The client needed three tools for three very different settings: the classroom, the sales desk and the cabin.
Project overview
Hexagon delivered three separate pieces of work. The LMS gives learners courses and assessments, and gives training managers a current view of completions and expiring qualifications. The CRM holds customer organizations, contacts and opportunities, so account teams work from shared records. The iPad inflight app puts flight-related content on a tablet that keeps working in the air, then updates once the device is back on a connection.
Challenges faced and solved
Aviation has little tolerance for an out-of-date record, a dropped relationship or an app that fails at altitude.
Proving training is current
Aviation staff hold qualifications that need renewing. When records are spread across classrooms and spreadsheets, a manager can struggle to show who is current, and an audit request becomes a scramble.
We built an LMS where completions, scores and expiry dates sit on each learner's record, so managers can pull the current picture at any time.
Serving learners with varied schedules
People on shift patterns and rotating duties can't always attend a classroom at a set hour. Paper materials also go out of date, and nobody can be sure who has the newest version.
We gave learners online courses and assessments they can complete around their duties, and a single current version of each course.
Keeping long customer relationships in view
A group serving government and commercial customers has contracts that run for years and contacts who change roles. If those details live with one account manager, the knowledge leaves when that person does.
We built a CRM around organizations and contacts, with opportunities, notes and contract dates, so the relationship belongs to the company.
Staying useful with no connection
Once a flight leaves the ground, a tablet may have no network at all. An app that relies on a live connection simply fails, and it does so in front of the people relying on it.
We designed the iPad app to store its content on the device, then update it when connected, so it works the same way throughout a flight.
Features
| Feature | Description |
|---|---|
| Learners | |
| 1. Course Catalog | Learners see the courses assigned to their role, along with anything optional. |
| 2. Online Lessons | Reading and video materials can be taken at a learner's own pace around duty schedules. |
| 3. Assessments | Quizzes and exams test understanding and record the score automatically. |
| 4. Training Transcript | Each learner can see what they have completed and when each item expires. |
| 5. Completion Certificates | A certificate is issued on passing, and the learner can retrieve it whenever it is requested. |
| Training managers | |
| 6. Course Authoring | Staff create and revise courses, with one current version for everyone. |
| 7. Role-Based Assignment | Required courses are assigned by job role, so nobody has to remember who needs what. |
| 8. Expiry Alerts | Learners and managers are warned ahead of a qualification lapsing, leaving time to schedule a refresher. |
| 9. Compliance Reports | Managers can produce completion and currency reports by team, which makes audit preparation easier. |
| 10. Instructor-Led Session Records | Classroom sessions and attendance sit alongside online courses in a single learner record. |
| Account and sales teams | |
| 11. Organization and Contact Records | Each customer organization holds its people, roles and full history. |
| 12. Opportunity Pipeline | Potential contracts are tracked by stage, value and owner. |
| 13. Contract Date Tracking | Renewal dates are recorded, so a conversation can begin well before an agreement ends. |
| 14. Activity Notes | Meetings and calls are logged, allowing a new account manager to catch up quickly. |
| 15. Sales Reports | Leaders see open opportunities and activity by sector and team. |
| Inflight users | |
| 16. iPad Inflight App | A native iPad app designed for use on board, with large touch targets for use in a moving cabin. |
| 17. Offline Content | Content is stored on the device, so the app works with no connection in the air. |
| 18. Content Sync | New content arrives automatically when the iPad is back online, so devices stay current without manual updates. |
| 19. Content Management | Office staff publish and update inflight content centrally, instead of updating tablets one by one. |
How the platform is put together
Each layer has one job.
The result
The client now has a dedicated tool for each setting. Training records, customer relationships and inflight content each have one clear home.
| Area | Before | After |
|---|---|---|
| Training records | Spread across classes and spreadsheets | Completions and expiry dates on each learner's record |
| Course updates | Materials could go out of date | One current version in the LMS |
| Customer knowledge | Held largely by individual account staff | Shared organization and contact history |
| Onboard content | Dependent on physical or manual updates | Stored on iPad and refreshed when connected |
How we took it from idea to launch
Good software follows a process. Here are the six stages, and what happens in each one.
Discovery & Requirements
Goal: Define the product vision, target audience and core business requirements.
Key activities- Stakeholder interviews
- Market and competitor research
- Defining user personas
- Drafting technical specifications or a Product Requirements Document (PRD)
Design (UX / UI)
Goal: Create an intuitive user experience and visual interface.
Key activities- UX design: information architecture, user flows and wireframes
- UI design: high-fidelity mockups and interactive prototypes in Figma or similar tools
- Design system: colors, typography and component libraries
Development: Frontend & Backend
Goal: Build the functional application using agile sprints.
Key activities- Backend: set up databases, design APIs (REST, GraphQL), implement server logic, and configure authentication and authorization (OAuth, RBAC)
- Frontend: build responsive interfaces and connect components to backend APIs
- Version control: manage code through Git and GitHub
Security & Optimization
Goal: Harden the application against vulnerabilities and boost performance.
Key activities- Security: address the OWASP Top 10, including injection, XSS and CSRF, enforce encryption in transit and at rest, and implement rate limiting
- Optimization: code splitting and lazy loading, database indexing, API caching and load testing
- QA and testing: unit, integration and end-to-end tests
Beta Release
Goal: Deploy to a controlled group of real users to catch edge-case bugs and gather feedback.
Key activities- Set up staging and production CI/CD pipelines
- Launch a closed or open beta with real users
- Monitor errors through observability tools
Public Release (Launch)
Goal: Roll the software out to the general public.
Key activities- Final production deployment
- DNS configuration
- Marketing and onboarding rollout
- Post-launch performance and security monitoring
Business benefits
Training status can be pulled by person or team when it is requested.
Alerts give people time to renew before an expiry date.
Relationship history stays with the company when staff move on.
The iPad app does not rely on a network during flight.
Conclusion
Aviation organizations answer to regulators, to customers and to whoever is on board, and each needs something different from software. Hexagon built an LMS that keeps training records current, a CRM that keeps customer history in the company's hands, and an iPad app that keeps working in the air. Three settings, each with a tool designed for how the work happens there. If you run an aviation or transport business with similar needs, we'd be glad to compare notes. Let's talk.
Talk to us about your projectRelated services: CRM development · mobile app development · learning management systems · custom software development
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