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Hexagon is reshaping industries through smarter systems, streamlined workflows, and bold digital innovation.
Ready to clean up your CRM workflow?
Book a CRM Workflow Audit and see where leads, follow-ups, reporting, or disconnected tools can be fixed first.
CRM for Property Management Companies That Connects Leasing, Residents, Owners and Reviews
Property managers juggle prospects, residents, owners, vendors and online reputation across disconnected tools. Hexagon builds and connects property management CRM systems that tie leasing, resident communication, maintenance and owner reporting to your property management software. We also run our own property platforms, Arches PMS and the Got Incite reputation tool, so we understand the work from the inside.
Where property teams lose leases, residents and owners
Most of these come from the gaps between your PMS, your CRM and your communication tools. That's where we work.
What a property management CRM should handle
We design around your leasing, resident and owner workflows and connect them to the property management software you already run.
Leasing pipeline and prospect follow-up
Capture every inquiry from listing sites, websites, calls and walk-ins, assign it automatically, schedule tours and trigger follow-ups so no prospect goes cold. Track which sources produce signed leases.
Resident communication and requests
A resident timeline with requests, messages and renewals in one place, with automated reminders and escalations so issues are resolved before they become reviews.
Reputation and resident feedback
Collect feedback, catch unhappy residents early with real-time alerts, log how each issue was resolved and encourage happy residents to share reviews. Built on our Got Incite reputation tool.
Owner portals and reporting
Owner dashboards and reports for occupancy, leasing velocity, maintenance and financial performance, generated automatically instead of assembled by hand.
PMS and accounting integration
Connect your CRM to your property management software, accounting and maintenance tools through their APIs so data flows both ways without re-keying. See API and system integration.
Property websites at portfolio scale
Consistent, fast property websites managed from one CMS and connected to your leasing pipeline, so every property captures and routes leads the same way.
Choose the path that fits your portfolio
Start on our platforms
Arches PMS and Got Incite are running in production for property operators. We configure them to your properties, roles and reports so you launch faster with less risk. Your data stays yours.
Build a custom property CRM
When your operating model is your advantage, we build a CRM around it, connected to your existing property management software, with the source code owned by you. See custom CRM development services.
Connect what you already have
Keep your current PMS and CRM and connect them properly: shared data, automated follow-up and portfolio reporting. See property management software solutions.
What this work has delivered
Our client work is covered by NDAs, so we share outcomes here without names. Detailed walkthroughs and references are available on a call.
Unhappy residents caught before they posted
Real-time feedback alerts, grievance capture and action logging helped the operator resolve issues early, saving more than 500 negative reviews in the first three months.
Portfolio data in one dashboard
We connected 15 data points from the operator's property management system into a single dashboard used daily by more than 50 people.
Every property website redesigned at once
A full portfolio of property websites was redesigned for a rebrand in three weeks, managed from one CMS and connected to the operator's systems.
Design coordination before construction
BIM coordination with clash detection across architecture, structure and MEP caught design conflicts before they reached the field.
How a property CRM project runs
Free 30-minute review
Walk us through how prospects, residents and owners flow through your team today.
Workflow map
We map leasing, resident and owner processes and the systems behind them.
Scope and estimate
A clear scope, timeline and estimated cost before work starts.
Build in sprints
Working software every few weeks, reviewed with your leasing and property teams.
Launch and support
Data migration, training and ongoing support across your portfolio.
Property management CRM questions, answered
What is a CRM for property management?
A property management CRM manages relationships with prospects, residents, owners and vendors: leasing follow-up, resident communication, renewals, owner reporting and reputation. The best ones connect to your property management software so data isn't re-entered.
Do we need a CRM if we already have property management software?
Often yes. Property management software handles leases, accounting and maintenance well, but leasing follow-up, resident experience, reputation and owner communication usually need more. A connected CRM fills those gaps without replacing your PMS.
Can you integrate with our property management software?
Yes, where the software offers an API or data export. We connect CRM, PMS, accounting and maintenance tools so information flows both ways, and we confirm what's possible for your system during scoping.
Can you help with online reviews?
Yes. Our Got Incite tool collects resident feedback, alerts your team to unhappy residents in real time, tracks how issues are resolved and encourages satisfied residents to leave reviews.
How much does a property management CRM cost?
It depends on portfolio size, workflows and integrations. After the free review and scoping we provide an estimated cost and timeline before any work begins.
Who owns the data and the code?
Your data is always yours. On custom builds you own the source code. On our platforms, Hexagon maintains the software and your data belongs to you.
Find where leases, residents and owners slip through, in 30 minutes
Meet directly with our team. Walk us through your leasing, resident and owner workflows and leave with a clear recommendation, whether or not you work with us.
Book a Free 30-Minute Review
Pick a time below. You'll talk with our team, not a sales script, and leave with a clear recommendation on what to build, fix or connect.
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