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Cutting-edge solutions tailored to everyday issues in the modern digital environment.

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Innovative tools and services designed to address complex challenges today’s digital landscape.

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Hexagon is reshaping industries through smarter systems, streamlined workflows, and bold digital innovation.

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IT FOR HOW WE DO MENU

Services

Hexagon is reshaping industries through smarter systems, streamlined workflows, and bold digital innovation.

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Connect Your Website and Web Applications With the Systems Behind Your Business.

Hexagon connects websites, customer and partner portals, eCommerce experiences, booking journeys, and web applications with CRM, ERP, payments, identity, scheduling, inventory, documents, data feeds, and operational platforms. The integration is designed around the customer action, business workflow, data owner, and failure path—not only the API endpoint.

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See the Web Integration Process

Customer-facing workflows
Governed data movement
Reliable error handling
Monitored production connections

Founded in 2007

U.S.-Led Discovery

Global Engineering

300+ Software Projects

A Web Experience Fails When the Customer Action Does Not Reach the Right Business System Reliably.

A form can submit successfully while the lead never reaches CRM. An order can be paid while inventory or fulfillment remains unchanged. A portal can display outdated status because the source system did not synchronize. These failures create duplicate work, customer frustration, inaccurate reporting, and support issues.

Hexagon maps the complete web interaction—from the user action through validation, authentication, integration, business-system update, response, notification, monitoring, and exception handling.

What a Connected Web Journey Must Coordinate

User Action

Form submission
Account creation
Login
Search
Booking
Order
Payment
Upload
Service request

Web Application Logic

Validation
Permissions
Pricing
Availability
Business rules
Session state
Confirmation

Integration & Orchestration

Authentication
Mapping
Transformation
Routing
Queues
Retries
Duplicate prevention
Error handling

Business System Update

CRM
ERP
Inventory
Accounting
Scheduling
Documents
Support
Analytics
External services

Response & Operations

Customer message
Staff task
Status update
Notification
Dashboard
Reconciliation
Monitoring

Which Web Integration Approach Fits the Requirement?

Situation	Recommended Path	Typical Deliverable
A supported plugin or native connector covers the required workflow, data, timing, and reporting.	CONFIGURE	Connector setup, permissions, field mapping, testing, monitoring, and documentation.
The web application and target system provide suitable APIs for a manageable direct connection.	DIRECT API	Authentication, endpoints, mappings, validation, transformations, retries, logs, and business testing.
Several systems, transactions, or business rules must be coordinated behind the web experience.	INTEGRATION LAYER	Backend service, queues, orchestration, shared identity, monitoring, exception handling, and support ownership.
A legacy, custom, or vendor platform does not expose the capabilities required by the website or portal.	CUSTOM INTERFACE	Custom API, secure database or file interface, business rules, versioning, documentation, testing, and maintenance.

Six Ways Hexagon Can Connect Customer-Facing Web Experiences

Website Forms, Leads & CRM

Connect enquiry, registration, campaign, quote, and support forms with CRM, routing, ownership, notifications, duplicate prevention, and follow-up workflows.

eCommerce, Orders, Inventory & Payments

Coordinate products, pricing, availability, customers, carts, payments, orders, taxes, inventory, fulfillment, accounting, and status across approved systems.

Customer, Member & Partner Portals

Connect secure portals with profiles, permissions, documents, cases, projects, invoices, subscriptions, support, and operational records.

Booking, Scheduling & Availability

Integrate appointment, service, event, resource, rental, or reservation journeys with live availability, rules, payment, confirmation, reminders, and staff schedules.

Identity, Accounts & Subscription Workflows

Connect registration, sign-in, verification, roles, account provisioning, subscription status, consent, preferences, and access across the web experience and business systems.

Data Feeds, Search & External Services

Integrate product, property, listing, catalog, map, pricing, content, document, analytics, communication, and approved third-party data services.

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Choose the Integration Page That Matches the Primary Problem

WEBSITE & WEB APPLICATION INTEGRATION

Use this service when the main experience is a website, portal, eCommerce site, booking flow, or web application that must connect with business systems.

API INTEGRATION SERVICES

Use this service when the main technical requirement is connecting applications through existing or custom APIs with mapping, validation, synchronization, monitoring, and error handling.

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SYSTEM INTEGRATION SERVICES

Use this service when the requirement spans the wider enterprise environment across CRM, ERP, cloud, databases, legacy applications, departments, and shared business processes.

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CLOSING LINE

Many projects involve all three capabilities. The page ownership is based on the buyer’s primary problem and starting point.

Proof in Practice: Orriant

Connecting Proprietary Digital Platforms With CRM, Surveys, Scheduling, Mobile, and AI Services

OR

Orriant

Technical Footprint

CRM integration

Survey integration

Scheduling APIs

AI-platform APIs

Proprietary applications

Mobile applications

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Client Context

Orriant operates proprietary wellness platforms and mobile applications supporting coaching, health programs, records, communication, and reporting.

The Integration Requirement:

The digital environment required information and workflows to move between proprietary applications, a survey system, CRM, scheduling services, mobile applications, and AI platforms.

What Hexagon Delivered

Hexagon implemented structured data management and real-time analytics, automated onboarding, modernized the user experience, added mobile access, improved communication tools, and strengthened security. Orriant’s public testimonial also confirms that Hexagon built proprietary wellness platforms and mobile apps, integrated survey and CRM systems, and developed APIs for scheduling and AI platforms.

Verified Outcome

The integrations supported a more connected environment for customer information, scheduling, wellness workflows, and digital services. Orriant has worked with Hexagon since 2015.

Recognized for Technology Innovation and Delivery Excellence

Hexagon IT Solutions has earned positive client ratings and recognition from independent technology and business publications for custom software development, digital transformation, innovation, and technology delivery.

4.9/5 Client Rating

DesignRush

Best Digital Transformation Consultancy

Corporate Vision · 2025 Winner

Innovation Excellence Awards

CIO Bulletin · 2024

Recognized in 2026 Technology Rankings

Software Development & IT Services

Founded in 2007, Hexagon combines U.S.-led discovery with global engineering and delivery capabilities to help organizations modernize operations through custom technology solutions.

From Web Journey Discovery to Monitored Production Integration

1

User Journey & System Discovery

Identify user actions, website or portal behavior, target systems, data owners, dependencies, errors, and desired outcomes.

2

Data, Identity & Integration Design

Define records, identities, fields, timing, authentication, transformations, business rules, and integration pattern.

3

Security, Failure & Monitoring Design

Define permissions, secrets, validation, duplicate prevention, retries, exception handling, alerts, logs, and operational ownership.

4

Build & Configure

Develop connectors, backend services, APIs, webhooks, queues, transformations, administration, and user-facing status behavior.

5

Test, Reconcile & Validate

Test normal and failure scenarios, record counts, relationships, timing, payment or booking behavior, performance, and business acceptance.

6

Launch & Operate

Enable production traffic, monitor health, resolve exceptions, maintain API versions, rotate credentials, and improve performance.

A Web Integration Architecture That Protects the User Experience and the Business Record

WEB CHANNELS

Marketing website

Customer portal

Partner portal

eCommerce

Booking

Web application

Admin portal

WEB & INTEGRATION SERVICES

Authentication
Validation
Business rules
API gateway
Connectors
Queues
Transformations
Notifications

BUSINESS SYSTEMS

CRM

ERP

Inventory

Accounting

Scheduling

Payments

Documents

Support

Analytics

External services

OBSERVABILITY & CONTROL

Logs

Alerts

Retries

Exception queue

Reconciliation

Audit history

Credential rotation

Version management

Built for Reliable Transactions, Secure Access, and Clear Operational Ownership

A successful technology project must protect business information, move data safely, clarify ownership, and support the people who will use the solution every day.

Authentication & Least Privilege

Use approved authentication, role-based access, protected secrets, scoped credentials, secure sessions, and least-privilege permissions based on the connected systems.

Validation & Duplicate Prevention

Validate required fields, identifiers, amounts, status, permissions, timing, and business rules. Use idempotency or equivalent controls where repeated requests could create duplicates.

Failure Handling & Reconciliation

Define retries, timeouts, user messages, exception queues, alerts, logs, record reconciliation, ownership, and recovery when a connected system is unavailable.

Versioning & Handover

Document APIs, fields, environments, credentials, dependencies, monitoring, vendor limits, release procedures, source-code responsibilities, and long-term support ownership.

How Web Integration Engagements Are Scoped

Defined Website Connection

Best for one customer-facing workflow connecting a website or portal with one primary business platform.

Connected Portal or eCommerce Workflow

Best for several user actions spanning identity, payments, CRM, ERP, documents, scheduling, inventory, or operational systems.

Web Integration Layer

Best for a digital product or multi-channel environment requiring reusable services, queues, orchestration, monitoring, administration, and long-term integration ownership.

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Website and Web Application Integration Questions

What is website integration?

Website integration connects a website, portal, eCommerce experience, booking journey, or web application with the business systems and external services required to complete a customer or employee workflow.

What is the difference between web integration and API integration?

Web integration focuses on the complete user-facing web journey and the systems behind it. API integration focuses on the technical connection method used to exchange data and trigger actions between applications. A web-integration project often uses APIs.

Can a website be connected with CRM or ERP software?

Yes, where the website and target platform provide suitable access. The integration can support leads, accounts, orders, products, inventory, invoices, projects, documents, service requests, and other approved records and workflows.

Can Hexagon integrate payments, bookings, inventory, or external data feeds?

Yes, subject to the provider’s approved APIs, credentials, environments, commercial terms, and technical limitations. The design should address user experience, validation, data ownership, failure handling, monitoring, reconciliation, and support.

Can a legacy system be connected with a modern website or portal?

A legacy platform may be connected through an existing API, secure database access, approved file exchange, middleware, robotic automation, or a custom interface. The appropriate method depends on security, access, reliability, data quality, and supportability.

How much does web integration cost and how long does it take?

Cost and timeline depend on the number of systems, user journeys, API quality, authentication, mappings, business rules, data volume, payments, failure handling, testing, monitoring, and support. A defined connection may take several weeks, while a connected portal or integration layer may require several months.

Who owns the integration code and connected data?

The client’s business data remains theirs, while source-code ownership and licensing depend on the agreed delivery model. Repository access, reusable components, credentials, vendor accounts, documentation, hosting, maintenance, and handover responsibilities are defined in the project agreement.

Reviewed by Daks J.

Founder & CEO, Hexagon IT Solutions

Daks leads business discovery and solution planning for CRM, custom software, integrations, automation, and digital-transformation projects.

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Tell Us Which Web Journey and Business Systems Need to Work Together

Share the website or portal, user action, current systems, data, integration problem, failure scenario, and desired outcome. Hexagon will review the requirement and recommend the most practical connector, API, integration-layer, or custom-interface approach.

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