Ninja Support is a practical and cost-effective customer support system. Organize your support request, prioritize the tickets and assign it to the correct support staff.
Improve Response Time - Building pre-defined response templates for frequently asked questions. Save time and effort to improve agent productivity with canned responses.
Assign to Right Staff – Speed up your work flow by automating repetitive and time- consuming tasks with smart rules.
Escalate Issues When Required – Benchmark quality, measure and improve help desk performance by setting up Service Level Agreement (SLA) goals.
Reduce Ticket Volume – Let your customer find solutions instantly within a searchable knowledge base, promote self-help, to cut support costs and reduce ticket volume.
Manual Ticket Systems are cost effective because you need to their resources to access a system to handle an issue given by the client. With the all new Ticketing System, Ninja Support makes it easier than ever to handle a customer’s query or issue with a record of commonly asked questions. These questions are asked via chat through the website and an automated response would trigger according to the type of question.
This system not only reduces the cost of resources but also improves the response time of your business to handle any kind of queries given that they are pre-loaded into the website. This way we could reduce the number of tickets being received and customers can have instant access to answer they are looking for.
Ninja Support is easily integrated and implemented for our clients and can also be customized as per our clients’ needs.